H&P Building — Frequently Asked Questions

1. What does H&P Building make?

We specialize in custom architectural metal products for residential and commercial projects. Our products include privacy screens, decorative panels, gates, planters, water features, landscape edging, sculptures, and other custom metal fabrications.

2. Where are your products made?

H&P Building is based in Hartsel, Colorado. We manufacture custom metal products in the United States and ship nationwide.

3. Can I customize a product?

Yes. We can discuss custom dimensions, designs, materials, and finishes to suit your project. Available options depend on the product and its intended use.

4. What materials and finishes do you offer?

We work with Corten steel, stainless steel, and aluminum. Powder-coated finishes are also available. Material and finish options are confirmed for each project. Corten steel develops a natural patina over time. Its color can vary, and runoff may stain surrounding surfaces, especially while the patina is developing.

5. How do I request a quote?

Please send us the product you are interested in, quantity, desired dimensions, and delivery ZIP code. If available, include your preferred material or finish, photos of the space, drawings, or reference images. For panel projects, please let us know whether the measurements are for individual panels or the total installation area.

6. Can you make a design that is not shown on your website?

Yes. We welcome custom project inquiries. Send us your idea, measurements, and any available drawings or reference images so we can review the design and discuss manufacturing options.

7. Will I receive a drawing before fabrication?

For custom panel projects, once your order is confirmed, we prepare a 3D drawing showing the proposed layout, dimensions, design, posts, and mounting details. You can review it and request adjustments before final approval. Fabrication begins after the drawing is approved. For other custom products, the drawings provided depend on the project and agreed scope.

8. What are the payment terms for custom orders?

Payment is 50% when the order is placed and 50% when everything is ready for shipment.

9. How long will my order take?

Production time depends on the product, size, material, finish, quantity, and customization. Your quotation or order confirmation will provide the estimated timeline. Production and shipping transit are separate.

10. Do you ship throughout the United States?

Yes. Shipping costs and delivery arrangements depend on the order and destination. Please check your listing or quotation to see whether shipping is included. Large or heavy products may require freight delivery.

11. Are posts, mounting components, pumps, or lighting included?

Inclusions depend on the product and configuration. Please refer to the product description or quotation, and contact us if you would like to confirm any component before ordering.

12. Can I change or cancel a custom order?

Changes or cancellations may be requested before production begins. Once production has started, custom orders cannot be canceled, returned, or refunded except in cases covered by our Return & Refund Policy.

13. What should I do if my order arrives damaged?

Please inspect the shipment promptly. If possible, note visible damage on the carrier’s delivery receipt before signing. Contact us within 48 hours with your order number, photos of the product and packaging, and a description of the issue so we can review it.

14. How can I contact H&P Building?

Email sales@hnpbuilding.com or info@hnpbuilding.com, call (720) 609-9307, or use our contact form.